At GoGamingKits, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we’re here to help!
Returns
You have 30 days from the date of delivery to return your item(s) for a refund or exchange. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
To start the return process, please contact our customer support team at:
- Email: info@gogamingkits.com
- Phone: 1-800-123-4567
Our team will guide you through the return process and provide you with a return shipping label if necessary.
Non-returnable Items
Some items are non-returnable, including:
- Clearance items
- Gift cards
- Digital products (e.g., downloadable software)
Please make sure to check your product details before initiating a return.
Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If your return is approved, a refund will be processed to your original payment method within 5-7 business days.
Please note that original shipping fees are non-refundable.
Exchanges
If you wish to exchange your item for a different model, size, or color, please contact us within 30 days of your purchase. Items must be returned in original condition. Once we receive the returned item, we will ship out the replacement.
Return Shipping
You will be responsible for covering the return shipping costs, except in cases where the item was defective or incorrect.
If you’re shipping an item worth over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Contact Information
For any questions or concerns regarding your return, feel free to reach out to us:
- Mailing Address:
GoGamingKits
340 S Lemon Ave, Walnut, CA 91789, United States - Phone: 1-800-123-4567
- Email: info@gogamingkits.com
Thank you for shopping with us!